We have carefully established policies for issues relating to payment, delivery, refund, and cancellation in order to offer transparency and a seamless experience for our valued users. These policies provide information on the many aspects of transactions, content accessibility, eligibility for refunds, and cancellation processes. By using Yostream, you agree to these terms, which are intended to safeguard your user rights and provide transparency regarding the procedures involved. Continue reading to learn more about the terms and conditions that apply to different payment options, the delivery of content, requests for refunds, and how to cancel your subscription should you decide to do so.
1.1. Subscription Packages and Charges:
Users can select from a variety of membership plans, each with a unique set of features and price points. During the sign-up procedure, all of the required subscription costs will be clearly specified.
1.2. Payment Validation:
By entering your payment information, such as your credit card number or other approved payment method, you give Yostream permission to charge your account on a recurring basis for the duration of the chosen billing cycle.
1.3. Billing Cycle:
The billing cycle establishes the beginning and ending dates of your payment round to make sure you always have access to our service. The billing cycle begins on the day that the subscription is activated and lasts as long as the chosen plan is in effect. For any subscription plan, the chosen date for the commencement of Yostream's billing cycle will be the 5th of any month and will end on the same date of the next month or year, based on monthly or annual plans.
1.4. Auto-Renewal:
Unless the user cancels, subscriptions are set up to renew themselves automatically at the completion of each billing cycle. If there are any forthcoming renewals, you will be informed beforehand.
1.5. Change in Subscription Plan:
If you change (upgrade or downgrade) your subscription plan during a billing cycle, the cost of the new subscription will be calculated based on the number of days left in the ongoing plan.
2.1. Persisting Technical Glitches:
If you experience continuous technical issues that continue after contacting our customer support staff and these problems significantly hamper your ability to use Yostream as intended, you may ask for a refund.
2.2. Unexpected Double Billing:
You are entitled to a full refund of the duplicated amount in the event that an unintentional double charge for a subscription or other payment occurs.
2.3. Service Not Meeting User Preferences:
Yostream works diligently to provide a top-notch live streaming experience. If our software's quality or features don't meet your needs and you want to stop using it, you can ask for a refund within the timeframes outlined in our refund policy.
2.4. Cancellation of Service:
If you have an active membership and we decide to stop operating Yostream for any reason, you will still be able to use all the premium features as long as your subscription plan lasts.
3.1. Yostream often does not entail tangible things that need to be physically sent and delivered. However, it offers an online digital service that enables customers to access and broadcast digital content over the Internet.
3.2. Through their registered accounts, users should be given simple access to Yostream and its contents.
3.3. Based on their subscription or account type, Yostream will make sure users have quick accessibility to live content and on-demand videos.
3.4. To ensure smooth and uninterrupted streaming, it is the users' responsibility to have a strong and dependable internet connection.
4.1. Cancellation of Subscription: Yostream account settings allow users to terminate their subscription at any moment. At the end of the current billing cycle, the cancellation will take effect. Yostream will be available to you until the conclusion of the current period even if you decide to cancel the subscription in the middle of a billing cycle. Yostream will not offer partial refunds for the days left in the ongoing billing cycle.
4.2. Ongoing Billing Cycle:
Even if you have not actively used the service during that period, cancellation requests received after the beginning of a new payment cycle are not eligible for reimbursements for that cycle.
4.3. Account Deactivation:
Your account will continue to function after cancellation up until the expiration of the current billing cycle. After that, Yostream and its content will no longer be available to you because your account will have been discontinued.
4.4. Data History:
In compliance with our Privacy Policy, we may continue to keep your account information and usage history even after cancellation.
4.5. Account Reactivation:
You can reactivate your account by selecting a different membership plan if you wish to come back after canceling your subscription.